Shipping policy
Our Shipping Policy
Our aim is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across Australia and all over the World.
We ship most orders on the same or next business day after order placement. Our aim is to despatch all orders within 1-7 business days and from there transit times differ depending on your location. We Use Australia Post only for all Domestic Orders. We ship all international orders using the Auspost Express Parcels International which is a premium, trackable service with signature on delivery. This postage service offers speed, security and visibility with an estimated 2-7 day delivery time frame subject to any unforeseen delays. This is the only postage option which allows us to fulfil the requirements for Paypal seller protection against fraud.
Our system will automatically send you an email containing relevant tracking codes for your order on despatch so that you can monitor the status of your parcel delivery at your convenience.
Although most parcels are sent on the same or next business day, please let us know if your order is urgent or even contact us prior to placing your order to ensure that we can despatch allowing plenty of time to meet your requirements.
Please note that we cannot provide specific delivery dates because of external factors with freight or courier companies that may affect the transit of your parcel once it has left our premises which is out of our control.
All our products are dispatched from Point Cook, Victoria, Australia.
Postage rates are as follows:
- Australia Wide
- Free Standard Delivery for orders over $50
- $5.95 for orders under $50
- $11.95 Flat Rate for Express Delivery
- International
- <1kg $19.95
- >1kg $35.00
If you have any further questions or queries regarding shipping, please email us at contact@googoohaha.com.au